Shipping

PURCHASE RETURNS
If for any reason you are unsatisfied with any purchase you make from ProSkate.ca you can return it to us. Before returning your purchase, we ask that you to read our RETURN POLICY.

RETURN POLICY
We will not authorize the return of any merchandise after 30 days from the date of purchase.

In the event that you need to return part of your order, please call for a Return Authorization number. No goods will be accepted without a Return Authorization number clearly marked on the exterior packaging of the return.

Please ensure all packages being returned for refund or exchange are clearly marked “GOODS PURCHASED IN CANADA BEING RETURNED”. We reserve the right to charge a restocking fee.

Under no circumstances will we be able to accept a used item as a return.

All requests to return Custom altered skates or equipment are handled on an individual basis, and will require a Return Authorization number.

On all orders where free shipping is included, the cost of shipping will be deducted from the refund. In the event of an exchange, the exchanged item will not have free shipping.

All returns must be shipped via ground and prepaid using the USA or Canada Post Office. Returns shipped by UPS or any other means may be refused. We do not pay for the shipping of a returned item.

WARRANTY
All warranty items must receive a Return Authorization number. The customer is responsible for all shipping costs, (shipping to ProSkate, and also the return shipping from ProSkate). Packages without a RA number will NOT be accepted.

The basic warranty policy is to repair or replace at the manufacturer’s discretion. The manufacturer’s word is final on warranty decisions. As the manufacturer or local rep must decide what does and does not qualify for warranty. An item may take anywhere from 1-3 weeks to verify or deny warranty. If the item is not deemed to be covered by warranty, the original item will be shipped back to the customer.

Our Return Address is:

Pro Skate
16972-111 Ave
Edmonton, Alberta Canada
T5M 4C9
780 481-5532

FREIGHT
All merchandise purchased at proskate.ca is shipped via U.P.S. or Federal Express

UPS STANDARD: Guaranteed delivery by the scheduled day to every address in the 48 contiguous United States. Standard service offers Package Tracking and same-day proof of delivery.
UPS or Fed Ex NEXT DAY: Guaranteed next business day delivery by 10:30 a.m. Saturday delivery available. Next day shipping is from when the order is shipped. Rates will vary and tend to fluctuate with fuel costs.
UPS Standard shipments of a pair of skate into the U.S. are generally in the $22.00 to $30.00 CDN price range.

Shipping rates will be quoted at time of purchase.
If you would like more information regarding the shipping of any product,
please call our store at 1 866-481-5532 or 780 481-5532

** Please note: Alaska and Hawaii do not have a ground service. You must refer to overnight pricing for these destinations. Express shipments are based on the size of the box, not the weight.

OVERSEAS
** Please E-mail us for a quote to ship your product outside North America.

CANADA
** Please e-mail us for a quote to ship your product anywhere in Canada.

 
 
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What Our Customers Are Saying

Thank you, Pro-Skate, for another job well done! Mitchell’s boots worked out well and the size was correct. Even though we’re in Australia, and you’re in Canada, I appreciate the effort you put into finding the right boots.

The 2006 World Silver Medal Ice Dance Champions, Marie France Dubreuil and Patrice Lauzon with 2003 Gold Medal pair champions Jamie Sale and David Pelletier send a big thank you along with their best regards to team Pro-Skate from the 2006 Olympics in Torino, Italy.

My son has received a ton of compliments for his skating over the years. The most common comments are: “he’s one of the best skaters on the ice” and “he’s so strong on his skates.” I’m convinced the better balance Pro-Skate products create that “extra edge” every player is looking for when competing for a top spot on the team!

Thank you for all your great work! (Olympic Gold Medalists, Canadian Olympic Hall of Fame inductees)

I just want to thank you for making remote skate fitting so easy. You had a recommendation for me quickly–and I was able to customize the blade holder and even the insoles. When the skates arrived, there was no pain, and I was able to dangle better than I had in years! Pro-Skate sent home baking directions, but frankly, the skates are so comfortable, they don’t even need to be baked! THANK YOU! 

Thank you, Pro-Skate, for providing me the first pair of skates I’ve ever had that my heel has stayed in place! It’s a whole new sensation! 

Over the past 3 years, my son developed a severe ankle injury from poorly-fitting skates. Other hockey store “professionals” couldn’t help us. We even tried surgically correcting his ankles, but because the skates still didn’t fit, the problem recurred the very next season. His junior coach recommended Pro-Skate–and even though you’re all the way in Edmonton, we decided to give you a try. His new pair of skates fit like a glove and allow him to skate pain-free! Not only that, you corrected the severe ankle problem! The thing that impressed me most was your remote fitting process. Our son is in Texas and you’re in Edmonton, but you were still able to get the fit right and turn the skates around in a matter of days. You have a customer for life in us. I’ll recommend Pro-Skate to anyone looking for the right solution. Thank you for all you’ve done!

I’m playing hockey PAIN-FREE for the first time in my life! I’ve had my skates now for a few weeks and I couldn’t be happier. They feel better each time I put them on! Thank you for not giving up on finding the right skate for my foot. I’ll be a Pro-Skate customer as long as I play hockey, and I’ll definitely recommend your service to everyone I come into contact with!

Conducting business across the border with Pro-Skate has never been an issue. Plus, Pro-Skate retains excellent records on the player. Through photographs and foot tracings, the team at Pro-Skate has never let us down in the seven years we’ve been doing business together. 

I’ve been coaching minor hockey for the past 30 years. Since I discovered Pro-Skate 18 years ago, I haven’t looked back. Whether they’re assisting me, my family, my friends, or one of my players, they always display professionalism, expertise, and a sincere dedication to customer service. Thank you!

To Kelly and everyone at Pro-Skate: I would like to give a big thank you to Kelly and everyone else at pro-skate for all they have done for me over the years whether its from as simple as skate sharpening or a more time consuming task such as installing new tongues on my skates and blade alignments. The people at pro-skate are always eager to help and fulfill your needs for your skates. I have yet to hear someone that was unhappy with the service from pro-skate that is why I always refer anyone in the market for skates to go see Kelly at pro-skate. With all the hard work and time Kelly has put into making sure my skates were exactly right for me and my game it has indefinitely improved my stride which in turn has helped me get to where I am today, Playing for the University Of Alaska Anchorage Seawolves in the WCHA.

ProSkate really know their stuff and have got my son skating again. For that I am very grateful. Skating is something my two boys and I can do together (though they are significantly better than me) and to have that back again is fantastic. I can’t commend ProSkate’s genuine helpfulness, patience and professionalism highly enough.

I’m embarrassed about admitting this, but after 20 years, I had no idea of what properly-fitted skates should feel like. My skates arrived yesterday, and first of all they look great. I tried them on before placing them in my oven according to your clear and simple directions, and I immediately noticed how they conformed to my rather unusual feet. You said this is how they would feel in your recommendation, and it was perfect. The Superfeet insoles you also recommended make a tremendous difference. I’m just amazed by how assorted parts of my feet no longer go numb after wearing a pair of skates. As a rec league player, I have no delusions about becoming a rec league superstar if there even is such a thing. I am, however, really looking forward to skating without any pain as soon as possible. I, along with my feet and so-called game, sincerely thank you for being patient with me throughout the whole process and your outstanding service. 

I wanted to thank you for all of your help. What a difference, you were able to help us when nobody else could. Awesome work, he is really getting stronger and faster on the ice every week and will be challenging his 8 year old brother by end of year. Much appreciated. Best Regards. 

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